Vendor Relationships are Changing, Say CTOs

Mihir Shah, CTO, Fidelity Investments

He is less comfortable signing multiyear deals because he wants the ability to swap pieces out as they're updated. The general guideline he follows is a two-year shelf life for user interface (UI), five to seven years for the middle-tier, and 15-20 years for data. Shah still wants to lock in data contracts at a predictable price, while other parts he'd like to replace more often, but the expense is prohibitive enough that he keeps signing multiyear ELAs anyway.

There are times, too, when a firm