Don’t forget the small print

OPEN PLATFORM: THE IMPORTANCE OF SLAS

When it comes to ASPs, often the service level agreement between a user organisation and its technology vendor or service provider determines the performance and value of the service provided. This, argues FFastFill’s Nigel Hartnell, is potentially one of the most crucial aspects of your service.

Over the past twelve months, the interest in outsourced IT services and application service providers (ASPs) in the financial services sector has increased significantly. Institutions that once pride