Customers Balk at FactSet Hike


FactSet Research Systems, the data vendor that specializes in economic and financial data and analytics, is facing mounting criticism from customers who say they are facing major price increases. FactSet denies the sweeping hikes but does concede its pricing policy has changed.

"Pricing has gone up around 50 percent--it’s ridiculous," a market data manager at one US buy-side firm tells Inside Market Data. "We don’t have a lot of users on it--about 10--so it’s not big enough to go to the top o