Outsourcing: In Search of Secret Sauce

As financial institutions step up the search for new ways to cut costs, outsourcing has long offered an obvious solution. While firms are still reluctant to outsource their core services, many low-level functions have been turned over to vendors in India and other countries, reducing overheads and, arguably, increasing productivity by liberating employees to concentrate on their core competencies.

But as financial technology outsourcing that began in earnest in the early 2000s continues to