Instant messaging was the hot technology of the year.
Reuters launched its long-awaited instant messaging (IM) service, Reuters Messaging (RM), in October after two years in the making (Oct. 21). Reuters is hoping that RM will boost the competitiveness of its products and lure users away from Bloomberg’s popular messaging service.
Reuters CEO Tom Glocer said RM offered features unavailable on Bloomberg’s service, including the integration of e-mail and instant messaging and the ability to sen
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