2013 Review: Budgets Drive, Hamper End-User Innovation


Economic woes played out in different ways. Consumers were more selective about building proprietary systems in-house to customize vendor products, and more careful in assessing untested technology (IMD, Sept. 28).

Budget constraints also prompted new strategies to slash spend on data and related issues. For example, in 2013, Credit Suisse announced that it had lowered costs by 35 percent and outage incidents by 55 percent as a result of its “One Bank” centralization program, which entered in ef

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