Loyalty Through Service
ON BALANCE
Users, rejoice. The big data vendors are finally paying attention to customer service, recognizing it as a competitive tool to promote loyalty and keep cost-cutting customers from cutting their products.
In fact, Bloomberg says its ability to retain its infamous flat fee pricing model is due partly to its customer service. Bloomberg, of course, is well-known for its ability to stay in close touch with its users. And last year it introduced Client Product Certification, which certifies
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: http://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@waterstechnology.com
More on Data Management
Heavy lifting: Why using AI for data extraction is still no easy task
Using AI to extract data from documents and filings should be a no-brainer. But it takes a lot of brains and money to get those processes set up and running reliably and accurately.
Lightning strikes: Options boom threatens data overload
Concerns over creaking infrastructure in US options markets are fueling talk of measures to limit the exponential amount of data being generated.
The IMD Wrap: The risks of becoming AI-rich and memory-poor
Like Alice in Wonderland, Max disappears down the rabbit hole of AI to discover a world that is sometimes fantasy—and sometimes a nightmare.
Waters Wrap: Quants, CDOs, and the blending of job titles
Anthony explains how a quant at a massive bank taking on the CDO title hints at larger industry changes.
Capital markets firms wary of cloud overspend
Data architects highlight cost concerns as more and more institutions look to use the cloud for data storage and management.
Nasdaq to market new options strike listing tech to other exchanges
The exchange operator is experimenting with emerging technologies to determine which options strike prices belong in a crowded market, with hopes to sell the tech to its peers.
Waters Wavelength Podcast: Bloomberg’s Tony McManus
Tony McManus, global head of enterprise data division at Bloomberg, joins the podcast to talk about the importance of data in the context of AI and GenAI.
Putting the ‘A’ in CDO: The rise of the chief data and analytics officer
As data and analytics become more intertwined, banks and vendors are creating a new role—the chief data and analytics officer—to help them take advantage of the opportunities it presents. It may sound easy, but rethinking data can be a gargantuan task.
