Service Still an Issue for Thomson
FRONT PAGE: ORGANIZATION & STRATEGY
Thomson Financial continues to fine-tune its sales and service organization in an effort to improve its position with customers, president and COO Sharon Rowlands says in an exclusive interview.
She says the company is making service a higher priority in 2004, following last year’s restructuring of sales and service into a single global group (IMD, Nov. 17, 2003).
A key feature of the new structure is a single point of contact for each customer, replicating the design of the Global Sales and
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