Tech as Glue for, Not Replacement of, Business Processes

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Fellow consultant Peter Laurens went so far as to say that, in the event of a back-office problem, a schematic reorganization of organizational processes "may be smarter than slapping on a technology band-aid." Though such a band-aid may improve the efficiency of processes, it may also lull data managers into a false sense of security.

But losing control of critical data is not acceptable under any circumstances, said Maan Bsat, head of Sophis business solutions at Misys. "This is a scenario we