How Ally found the key to GenAI at the bottom of a teacup

Risk-and-tech chemistry—plus Microsoft’s flexibility—has seen the US lender leap from experiments to execution.

Credit: Chris Jenkins, Charlotte Vibe Photography

Over the past year, a daily ritual has been observed on the 26th floor of Ally Financial’s smart new office in Charlotte, North Carolina. It’s the VIP floor—quiet and carpeted—where the wide hallways belong to executive assistants, and sunlight filters through the blinds that protect cavernous boardrooms and offices. Here, at around 2pm, you will often find Ally’s head of risk and its head of technology sitting down together for a cup of tea.

The two execs had worked together on projects before

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