Contacting WatersTechnology

Please provide us with as much detail as possible when submitting a query so that we can deal with it effectively.

Further information about Infopro Digital is available on our corporate website

WatersTechnology Customer Service & Technical Support

We have customer support available for all of our subscription products. You can contact us directly if you require assistance.

For all general and online related queries please visit our Help Centre or complete this form.

At Infopro Digital Services Limited we have exciting offers and news about our products and services that we hope you’d like to hear about. We will analyse your information carefully and only send you information we believe you will be interested in. We will treat your data with respect and you can stop receiving our updates at any time. For more information on how we manage your data please see our Privacy Policy

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Making a Complaint

Please read our code to see whether your complaint concerns a possible breach of any of its provisions.  If you believe that there has been a breach please write to us at outlining the following points:

  • The article you’re complaining about.
  • The date on which it appeared.
  • Whether the article appeared in print or online.
  • Which part of the code it breaches.

The complaints process is free of charge and the process and the Code sets out the decision making and appeals processes.


UK and Europe office:
Luke Kelly
Head of enterprise sales, UK
Infopro Digital
133 Houndsditch
Tel: +44 20 7316 9300

US and Canada office:
Alex Fulton
Head of subscription sales, US
80 Pine St. New York, NY 10005 Tel: +1 646 736 1886

Asia and Pacific office:
Terry Poon
Head of subscription sales, Asia
Unit 1801-05 Shui On Centre 6-8 Harbour Road Wanchai Hong Kong Tel: 852 3411 4828

Publishing and Commercial

Katie Palisoul
Tel: +44 20 7316 9782

Victor Anderson
Global Content Director
Tel: +44 20 7316 9090
Email | LinkedIn | Twitter


Eve Nicola
Head of marketing
Tel: +44 20 7316 9475


Anthony Malakian
Editor-in-Chief, WatersTechnology Group
Tel: +646 490 3973
Email | LinkedIn | Twitter

Max Bowie
Editor at Large, WatersTechnology Group
Tel: +646 490 3966
Email | Twitter

Wei-Shen Wong
Asia Editor, WatersTechnology Group
Tel: +852 3411 4758
Email | LinkedIn | Twitter

Rebecca Natale
Senior Reporter, WatersTechnology Group
Tel: +646 755 7280
Email | Twitter

Nyela Graham
Reporter, WatersTechnology Group
Tel: +646 736 1890

Theo Normanton
Reporter, WatersTechnology Group
Tel: +44 20 7316 9177

Eliot Raman Jones
Reporter, WatersTechnology Group
Tel: +44 20 7316 9219

Emma Hilary Gould
Reporter, WatersTechnology Group
Tel: +44 7849 279927

Elina Patler
Head of Editorial Operations, WatersTechnology Group
Tel: +646 490 3970
Email | LinkedIn | Twitter

Conferences & Events

Elle Turner
Head of Marketing, Americas
Tel: (646) 755-7388

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