Reuters Eyes Usability Outposts For U.S., Asia


Reuters is considering extending its so-called customer performance support (CPS) team -- once known as the global usability team -- to the U.S. and Asia. The team was established at Reuters' London headquarters to improve the usability of the vendor's market data products by going directly to customers for feedback. As part of its mandate, the group has been tasked with creating a set of standard guidelines to which all Reuters user interfaces will someday adhere.

According to Greg Garrison,