Bridge Revamps Tech Client Services, Taps Decisionone

VENDOR STRATEGIES

Bridge Information Systems is revamping its approach to providing technical client services. Among other things, the vendor is outsourcing field support and is setting up a number of internal groups to handle specific accounts, problems that the outsource personnel cannot, and rollouts. Field support has been a problem area for Bridge.

At the same time, more word has emerged on Welsh Carson Anderson & Stowe's efforts to acquire H&R Block's Compuserve unit (IMD, July 14). The two are reportedl

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