Bridge Information Systems is revamping its approach to providing technical client services. Among other things, the vendor is outsourcing field support and is setting up a number of internal groups to handle specific accounts, problems that the outsource personnel cannot, and rollouts. Field support has been a problem area for Bridge.
At the same time, more word has emerged on Welsh Carson Anderson & Stowe's efforts to acquire H&R Block's Compuserve unit (IMD, July 14). The two are reportedl
Anthony and James delve into how the systematic internalizer regime is shaping up, and then examine the regtech sector.Subscribe to Weekly Wrap emails