BST North American Summit 2013 CTO Panel: Tell the Business What You're Building, But Don't Let Them Buy the Drills
Hurley, by his own admission, has a cluttered garage. For example, he's got four different drills ─ and he isn't a drill enthusiast. He doesn't even want drills. What he wants is to build cabinets and decks, to hang pictures, and do other work around the house.
Hurley's IT department has similarly too many drills. More accurately, it has too many tools. Too often, his colleagues go out and buy the latest tool without stopping to consider what its end-use is. Can that cabinet be built without
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