The first lesson a financial firm should learn when it comes to improving its user experience (UX) is one of empathy.
That's what Jon Tobey, global head of user experience at technology consulting firm Lab49, says is the most important thing to consider when designing products and applications.
"Put yourself in their position and understand what they're trying to do and what their frustrations might be and understand what their goals are," Tobey says. "You don't want to roll out an application t
Bryan Harkins joins to discuss how the CBOE-Bats integration is going and plans for the exchange operator going forward. Anthony and James talk about the SEC hack and Esma's potential new powers.Subscribe to Weekly Wrap emails