Great expectations

"If investors are rattled by market conditions, they're more likely to leave because of a servicing problem," said Investit's Catherine Doherty when responding to one of Joel Clark's questions during an interview for January's 2009: the year of doing more with less feature. "But if a manager can really explain that a product is doing what it always said it would do in these market conditions, then the client is more likely to stay," reasoned Doherty.

Doherty's assertions can be applied to just ab

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