Great expectations

"If investors are rattled by market conditions, they're more likely to leave because of a servicing problem," said Investit's Catherine Doherty when responding to one of Joel Clark's questions during an interview for January's 2009: the year of doing more with less feature. "But if a manager can really explain that a product is doing what it always said it would do in these market conditions, then the client is more likely to stay," reasoned Doherty.Doherty's assertions can be applied to jus