Service-level agreements are the yardstick for measuring vendor performance. But low-latency data requirements mean firms must monitor providers much more frequently than before. Frank Wiener, vice president of marketing at Petaluma, Calif.-based networking, packet transport and SLA monitoring software provider Cyan, explains that it’s not just about getting the service you pay for—it’s about maximizing effectiveness.
Having a rock-solid service-level agreement is critical for establishing a cle
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