Open Platform: Real-Time Data Needs Real-Time SLA Performance Visibility

Frank Wiener, vice president of marketing, Cyan

Service-level agreements are the yardstick for measuring vendor performance. But low-latency data requirements mean firms must monitor providers much more frequently than before. Frank Wiener, vice president of marketing at Petaluma, Calif.-based networking, packet transport and SLA monitoring software provider Cyan, explains that it’s not just about getting the service you pay for—it’s about maximizing effectiveness.

Having a rock-solid service-level agreement is critical for establishing a cle