UBS has entered into a multi-year contract with Arago, a provider of artificial intelligence (AI) solutions, to implement its problem-solving AI platform in the Swiss bank.
Arago's Hiro will support UBS Global Production Services. The platform will automate processes across the entire IT stack. The bank will use Hiro to solve complex IT issues in non-standardized, distributed environments.
"The implementation of Hiro is a key step towards a new kind of process automation based on artificial intelligence. This underpins UBS' reputation of being an innovation leader," said Stephan Murer, chief technology officer at UBS, in a statement. "After a short trial phase we became convinced of the benefits that Arago's problem-solving artificial intelligence delivers to its clients. The integration of Hiro in our highly complex ecosystem was seamless."
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