Merger Of Databases Led To Troubles For Bridge Clients

VENDOR STRATEGIES

The merger of the Bridge and Knight-Ridder Financial databases early this year resulted in data corruption and system crashes, and complaints from customers including National Westminster Bank and Citibank. Rushing to merge the databases contributed to the problems, and failing to warn customers exacerbated the situation.

Rumblings of problems related to the database merger have been heard over the past several months; now that the situation seems under control, customers have been willing to

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