Fidelity Uses Speech Recognition To Provide Fund Performance Information

MANAGEMENT & INFRASTRUCTURE

BOSTON--Fidelity Investments has latched on to the early stages of the mutual fund industry's adoption of speech recognition technology with its installation of a system supplied by Nuance Communications of Menlo Park, California. The Nuance 6 system went live on Monday, February 9 on the FundsNetwork program, the service that provides customers with information on 3,400 funds Fidelity markets for 330 fund companies, including itself.

"The whole purpose of this was to make it easier for peopl

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