The Lessons Robots Have Taught Banks

As RPA has taken hold, there have been both positive and negative developments. Waters takes a look at the good, the bad and the ugly.


The General Data Protection Regulation (GDPR), which took effect at the end of May, brought a new regulatory headache—and a stiff workload—for banks across Europe. The potential increase in staff hours needed to deal with customer requests for data being held served as an added cost many would have dearly loved to avoid.  

One bank that found a solution to the conundrum was Nordea, which turned to robotic process automation (RPA). “It was quite difficult to estimate how many GDPR requests we

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