The Lessons Robots Have Taught Banks

As RPA has taken hold, there have been both positive and negative developments. Waters takes a look at the good, the bad and the ugly.


The General Data Protection Regulation (GDPR), which took effect at the end of May, brought a new regulatory headache—and a stiff workload—for banks across Europe. The potential increase in staff hours needed to deal with customer requests for data being held served as an added cost many would have dearly loved to avoid.  

One bank that found a solution to the conundrum was Nordea, which turned to robotic process automation (RPA). “It was quite difficult to estimate how many GDPR requests we

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SEC squares off with broker-dealers over data analytics usage

The Gensler administration has ruffled feathers in the broker-dealer community with a new proposal seeking to limit their use of predictive data analytics. But at the heart of this deal is something far more seismic: one of the first attempts by the SEC to regulate AI.

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