Correction: In an interview with IMD, Reuters Americas' president Brian Vaughan spoke of the repairs being made to Reuters' image: "I think that there are quite a lot of initiatives that have taken place in the last twelve months or so that are beginning to change that perception." IMD mistook the number of months.

In Reuters Americas, more of those initiatives: the vendor has engaged Inference Corp.'s Business Practice Reengineering to help it reform its customer support organization. The c

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