Three Technologists Talk About Justifying ROI

Naveen Balakrishnan, BMO Capital Markets

"Business cases are a good start, but we try to keep it very simple," he says. "Any strategy we look to invest in, we go back to basics. Will this make us money? Will we get in trouble with the regulators? Then we ask if somebody else in the industry is much better at this. Should we even bother, given the length of the strategy and the money spent, doing it in-house? You get caught up in doing everything yourself when there are companies outside the bank that can do this better."

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