The level of industry engagement and customer care is unbeatable. That is the word on the street when it comes to Jordan & Jordan, the financial technology services firm that continues to bag the award for Best Supporting Services Provider.
Founded by Tom Jordan in 1990, Jordan & Jordan has grown to become what judges call an “unrivalled, trusted consulting firm”, serving clients from New York, Chicago and London. The company continues to be viewed as a leader in its field, offering dedicated focus on customer care and industry expertise.
Tom Jordan is known throughout the industry for his deep market data knowledge and involvement in interest associations including the Financial Information Forum (FIF), which he co-founded more than 20 years ago.
“We are really staying on top of what is going on in every aspect that could impact our clients,” says Barry Raskin, managing director at Jordan & Jordan, adding that Tom Jordan’s engagement in the industry is exemplary. “We know everything clients need to know about the Consolidated Audit Trail, and I believe that comes from a combination of our team’s leadership, our compliance practice and our active involvement in the FIF.”
With this level of industry involvement, Jordan & Jordan is known for being in tune with immediate customer concerns, and this has been further underlined by expanded service offerings: the Market Data Reporting managed service and the new Index Data Initiative.
The subscription-based Market Data Reporting managed service facilitates compliance with exchange and vendor reporting policies, while the Index Data Initiative was prompted by the proliferation of benchmarks and increased consumption of index data.
As part of this initiative, Jordan & Jordan helps clients maintain control of index licensing, taking all the various papers and spreadsheets to gain an overview of consumption and licensing needs. “The agreements could have been entered into via email or on the phone, making this a tricky one,” says Raskin, explaining that if agreements were entered into years ago when the rules were different then the indexes could now be anywhere within the organization. “This is an octopus with 800 legs,” he adds.
For both vendors and user firms in the industry, this expertise in specific areas relevant to the community and dedication to the market data industry is a winning formula. According to the judges, “these guys are the gold standard for service in the industry. Always have been, always will be.”
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