Waters Rankings 2024: Best trading floor communication system provider—Cloud9
Cloud9 wins the best trading floor communication system provider category in the 2024 Waters Rankings.
Overview
Markets are moving more rapidly than ever, necessitating faster, smarter, and more flexible communication between trading desks on both sides of the industry. Incumbent hardware-based technology cannot meet modern traders’ and markets’ speed and flexibility requirements. Cloud9, part of Symphony, is a cloud-native trader voice platform that provides rich telephony features, seamless deployment and data-based insights to improve efficiency and decision-making throughout the trader communication process.
As a company providing derivatives execution services to the institutional community, we cannot have anything but the best in terms of communication technology and voice quality. We have exclusively used Cloud9 for the last four years after being with other communication technology providers for multiple decades prior to that
Anish Vora, CEO, FCF Securities
The solution
- Rich telephony features: Comprehensive calling capabilities in a software interface. Hardware is also available for fixed working spaces and those who prefer desktop phones.
- Seamless deployment: Supporting on- and off-board users, allowing them to connect to global counterparties in seconds. Cloud9 has a professional services team available for deployments, training and support.
- Data-based insights: Calls can be securely recorded and stored not only for regulatory compliance, but extraction of metadata, which can then be aggregated to identify patterns and optimize workflows.
Secret sauce
Cloud9 was built to be a cloud-native software-as-a-service (SaaS) offering, allowing it to iterate and deploy new improvements quickly to all its clients. Allied with high-quality customer service, Cloud9’s users get the product, functions and support they require rapidly and efficiently.
Recent milestones
Cloud9 has deployed over 100 product enhancements in the last year, in addition to significant expansion of its global user community. The firm is especially excited about the addition of AI-powered background noise suppression, call analytics dashboards, and call transcription, which provide insight into the trading-related calls firms make on a daily basis. The firm’s community has expanded geographically, while last year, the Cloud9 platform was rolled out across one of Australia’s largest banks to satisfy its cost, flexibility and performance needs as part of a major office relocation.
We are honored to be named the best trading floor communication provider in WatersTechnology’s 2024 Waters Rankings. This win reflects a significant shift in the market toward cloud-native solutions, and our long-term commitment to state-of-the-art voice workflows for financial institutions and markets, as our platform enables secure, flexible connectivity in a highly volatile environment
Michael Lynch, chief product officer, Symphony
Future objectives
Cloud9 is focused on leveraging high-quality call transcriptions to provide AI-powered deal identification to its customers. In addition to this and a number of other improvements, the firm is set to launch a mobile application to help keep users connected while they are away from the desks. It is also expanding into more tier-one institutions and across a variety of desks and asset classes.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: http://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@waterstechnology.com
More on Awards & Rankings
Buy-Side Technology Awards 2024 winner’s interview: S&P Global Market Intelligence
S&P Global Market Intelligence won Best buy-side managed data service for the second consecutive year thanks to its iLEVEL Managed Data Services offering
SimCorp back to its winning ways
What separates SimCorp’s Ibor from similar offerings across the buy side, and its foundational role in the creation of the firm’s recently unveiled investment management platform, SimCorp One.
Buy-Side Technology Awards 2024 winner’s interview: SimCorp
SimCorp won the Best buy-side investment book of record (Ibor) platform category in this year’s Buy-Side Technology Awards. Christian Kromann, CEO of SimCorp, discusses the win.
BST Awards 2024: Best buy-side data management product—NeoXam
Product: NeoXam DataHub
BST Awards 2024: Best buy-side execution venue—360T
Product: 360T
Buy-Side Technology Awards 2024: All the winners and why they won
The 39 category winners of the 2024 Buy-Side Technology Awards.
BST Awards 2024: Best buy-side performance measurement and attribution product—FactSet
Product: FactSet Performance Solutions
BST Awards 2024: Best buy-side newcomer (vendor or product)—Exegy
Product: nxFramework