One day all buy-side firms will work this way

EDITOR'S LETTER

Outsourcing is an emotive issue. There are some buy-side institutions that have been stung by outsourcing initiatives that for one reason or another have not delivered the anticipated gains and have therefore been deemed to have failed. But there is also a growing number of firms with positive outsourcing experience gleaned from the mutually beneficial arrangement of having a dedicated, specialist service provider manage those business processes or IT installations that are necessary to the

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