Fraser Cowie, Liffe, Head of Market Data Services

1. What do your customers want and how are you giving it to them?

Our customers want high quality, timely and reliable market data from Liffe. We have two main groups of customers, our vendors and their users. The end user wants easy access to the latest, accurate prices from the exchange. Our vendors want consistent reliability of service and an immediate response from us when there are problems. In addition, they want a business partner who will

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