Understanding the Value of User Experience: Why UX Matters Now, More Than Ever, for Big Firms
Users of financial software are more in tune with what makes for good and bad user experiences than ever before. And while small capital markets firms excel at reaching out directly to their customers, large banks and asset managers struggle to offer the same experience.
Dan DeFrancesco speaks with three of the finance world's largest firms about the steps they've taken to address the needs of their customers in the UX space.
Imagine you’re a contractor commissioned to build a house from scratch for a new family. The young couple and their two children are excited to share with you all their requests for what will be their home for years to come. However, you decide you don’t want to deal with the family directly. Instead, you speak to everyone else involved in
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: https://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@waterstechnology.com
More on Emerging Technologies
State Street expands in Abu Dhabi, Etrading advances UK bond tape, and more
The Waters Cooler: Avelacom expands access into Argentina’s capital markets, Seven Points Capital opens a London office, and more in this week’s news roundup.
Re-examining Big Tech’s influence over the capital markets
Waters Wrap: A few years ago, it seemed the big cloud providers were positioning themselves to dominate the capital markets tech scene. And then came ChatGPT.
NYSE plans new venue, Levy leaves Symphony, and more
The Waters Cooler: MIAX sells (most of) its derivatives exchange, BNY integrates with Morningstar on collateral, and science delights in this week’s news roundup.
Identity resolution is key to future of tokenization
Firms should think not only about tokenization’s potential but also the underlying infrastructure and identity resolution, writes Cusip Global Services’ Matthew Bastian in this guest column.
Waters Wavelength Ep. 345: Patrick McGarry’s Ride to Remember
Tony speaks with Patrick McGarry, who is riding his bike across America to raise $100,000 for the Tunnel to Towers foundation and to honor his sister, Katie, who was at Waters’ inaugural conference on 9/11.
DTCC tests 24x5 trading, State Street launches digital asset platform, and more
The Waters Cooler: STG carves out S&P Global’s data businesses, Arcesium expands in Hong Kong, and Rimes partners with three vendors in this week’s news roundup.
Banks split over AI risk management
Model teams hold the reins, but some argue AI is an enterprise risk.
Waters Wavelength Ep. 344: Hot topics for 2026
Tony and Shen preview some of the topics they think will be big this year.