How banks are utilizing new AI forms in their KYC process
Execs from JP Morgan, ING, and Standard Chartered explain how they are looking to use agentic AI to streamline KYC workflows.
JP Morgan is tackling an old problem—know-your-customer onboarding—with new technology.
The bank is creating a new agentic AI-based onboarding system for its clients, set to be in production by the end of April. A process that used to take up to five days will be shortened to less than a minute.
“We are going to do a complete reimagination, which is agentic-first. That means agents will orchestrate the onboarding of clients in the workflow. Instead of having AI embedded in existing workflows, AI
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