Listen To The Clients And What They Want, Warns Rowlands

ADMINISTRATION & CUSTOMER SERVICE

NEW PALTZ, N.Y.--Sharon Rowlands believes that content is still important but also says that vendors increasingly need to look at the customer and develop solutions for them and their customers’ needs.

Rowlands, Thomson Financial’s chief operating officer, pressed her case at the North American Business Information Conference in her presentation, "The New Information Market: The Global Information Vendor View."

The traditionally successful vendor hires "smart people" with content and technol

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