Reuters Deals with the Ups and Downs


Reuters spent 2004 rebuilding its organization and products after undergoing severe cost cuts in 2003.

In the US, the company developed a new strategy designed to coordinate its sales teams with the customer support and administrative and billing functions (Jan. 26). The company also created a new division to focus on Quality Assurance and support after admitting that the new Reuters Knowledge and Reuters Trader products experienced "teething problems" that hampered their rollouts (Feb. 23).


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