Reuters Deals with the Ups and Downs

INSIDE MARKET DATA SPECIAL REPORT

Reuters spent 2004 rebuilding its organization and products after undergoing severe cost cuts in 2003.

In the US, the company developed a new strategy designed to coordinate its sales teams with the customer support and administrative and billing functions (Jan. 26). The company also created a new division to focus on Quality Assurance and support after admitting that the new Reuters Knowledge and Reuters Trader products experienced "teething problems" that hampered their rollouts (Feb. 23).

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