All Tooled Up

Reference data executives who regularly attend conferences in New York will have come across some very passionate delegates at the front of the room, always eager to ask questions, drill down and network. These front-rowers are the ones who never accept industry shortcomings, but constantly participate in new thinking to exceed expectations. This is at least how most people would describe The Bank of New York Mellon's Ranko Batljan.

While the rest of the world was scanning shop floors for the lat

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