The Promise

Service level agreements (SLAs) are popular topics of debate - particularly the one between ISO and Anna. But usually it is not industry bodies that are part of these sometimes long-winded discussions, it is data vendors, third-party suppliers and user firms.

Reference data SLAs have evolved over time, and new approaches are not always welcomed by vendors. In practice, it can be difficult to reach an agreement. Firms typically want guarantees, while data vendors want to avoid guarantees. Vendors

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