The Outsourcing Tiger Heads North


In the UK, offshoring has become something of a joke. As many call centers move overseas, mostly to India, this cost-effective solution has served to irritate customers no end. And it’s not just union members who have branded the shift "bonkers." According to one survey, one in seven customers jumped ship after a firm referred their query to a call center several time zones away.

Offshoring IT development has long been a hot topic within the financial services space, with firms like Tata

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Broadridge rethinks the OMS

Through its partnership with Glue42, Broadridge is bringing together the best components of its agency trading and market-making solutions.

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