ISN Debuts VendorScape Optimization Service

Richard Clements, managing partner at ISN, says VendorScape will combine top-down and bottom-up analysis. First, the firm takes a top-down approach, breaking down spend on vendor services by asset class, sub-asset class and region, before using a bottom-up approach that implements a vendor scoring system—created on a bespoke basis with each client based on working with staff from across each firm’s business—that analyzes usage, criticality, service-level agreements, due diligence, disaster