Calculating the Human Toll of Outsourcing
BEFORE THE SPIN
The cost of outsourcing in terms of financial IT managers and their headaches has been forgotten among all the hoopla and headline-grabbing associated with recent outsourcing agreements.
After the high-powered users and vendors finish their battles over the dotted line, small armies of IT managers and their staffs will have to do a lot of fancy footwork to make these ambitious outsourcing efforts succeed. Some, I’m sure, are prepared to walk the plank or join the outsourcer--few can say for
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