Waters Rankings 2017: Best Trading Floor Communication System Provider—IPC Systems

Consistent success, however, can only be achieved by continuing to innovate and excel, and IPC has done that this year with a major launch in Unigy 360. Delivered on a software-as-a-service basis through IPC’s private cloud, the system has been designed to be something for everyone, from the largest banks through to the smallest buy-side shop.

“With Unigy 360 specifically, we’ve launched an end-user application called the Unigy 360 app, which gives them all of the functionality they need in a single app that’s available on a mobile platform, desktop, as well as physical devices,” says Ranjan Singh, vice president of product development at IPC. “That’s really important because a lot of our customers, especially in the middle and back offices, tend to work remotely; they’re potentially mobile, they’re building unified desktop environments for all of their office knowledge workers as well as regulated users, and they’re trying to integrate all of these applications into that environment.”

IPC released Unigy 360 in late June 2017, but is already looking to the future. Over the next year, Singh explains, the firm will be looking at how it can integrate its various offerings, from Unigy to its Connexus cloud, as products available to the market in conjunction with one another. There is also a lot of interest from clients in the surveillance space, Singh says, particularly as regulations such as the revised Markets in Financial Instruments Directive (Mifid II), the Market Abuse Regulation (MAR), the Dodd-Frank Act and others push more responsibility and accountability on to end-users.

“What we’ve seen in the marketplace is that customers have historically built e-communications surveillance solutions, and they are now looking to incorporate voice as part of those,” he says. “They’ve looked at solutions for those and are finally coming back to us and saying that we’re the primary provider of voice communications, and they’re looking to us to bring metadata, voice communications and voice-to-text, to help improve their risk and surveillance. That’s going to be a key focus area for IPC going forward.”