Symphony introduces agentic workflows to core platform
Through the new AI agent studio, firms will now be able to build their own AI agents within the Symphony platform.
“Agents are the logical evolution of bots,” says Mike Lynch, COO at Symphony. Bots are task-based, meaning if given a simple instruction, it will complete it. Agents, on the other hand, have goals and will move in the direction of that goal through several tasks.
Last year, Ethan Mollick, an AI researcher, author, and professor at the University of Pennsylvania’s Wharton School, predicted that 2026 would usher in disruptive agentic workflows. “Be watching for that kind of agentic work starting to
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