Getting the balance right

The attractions of outsourcing are clear: reduced cost and reduced administrative burden as the provider looks after the IT infrastructure. On the face of it outsourcing is a compelling idea. But how does an organisation ensure the provider continues to offer a good-value service? What happens if the provider does not invest in new technology? And how is the outsourced service impacted by business change? Without addressing these issues the material advantages of outsourcing can soon be eroded

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