One short year ago, Virgin Atlantic’s data strategy was just getting off the ground.
“In 2017, we started off with no data warehouse,” Tim Lum, the airline’s head of data and insight told delegates at the European Financial Information Summit. “Data was in complete silos. We didn’t even have an enterprise data warehouse. In similar vein to regulated industries, we had them in specific silos in order to cater for specific regulations. We had no governance, no process, no analytics. We only had
Pete talks about privacy and convenience—and where firms tend to get tripped up when walking this balance beam.Subscribe to Weekly Wrap emails