Calculating the Human Toll of Outsourcing

The cost of outsourcing in terms of financial IT managers and their headaches has been forgotten among all the hoopla and headline-grabbing associated with recent outsourcing agreements.

After the high-powered users and vendors finish their battles over the dotted line, small armies of IT managers and their staffs will have to do a lot of fancy footwork to make these ambitious outsourcing efforts succeed. Some, I’m sure, are prepared to walk the plank or join the outsourcer--few can say for