Symphony to Make KYC Play as Part of Ongoing Rebrand

The chat and collaboration platform will tap into the trade and client lifecycle management spaces, beginning with an identity management service.

hands conducting music

In line with its decision last fall to rebrand as an end-to-end workflow platform for capital markets, Symphony Communications Services is making a play in the know-your-customer (KYC) space. The move is part of its plan to make client and trade lifecycle management services a core of its business.

In what the company is calling Directory 2.0—named similarly to Symphony 2.0, unveiled at Symphony Innovate last year, and Meetings 2.0, the enterprise-grade version of its video-conferencing-in-the

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