Banks Learn from Remote Working to Improve Customer Experience

Banks are focused on making work-from-home life more secure, but how can these projects be used to improve the customer experience going forward?


How does a bank get closer to an individual from a distance? This is the challenge facing firms during the coronavirus pandemic, but those that figure it out will future-proof their organizations.

At Natixis, a lot of effort has gone into replacing physical interaction with customers with new ways to engage, said Elvie Lahournere, director of digital and innovation for Asia-Pacific at the corporate and investment bank. Lahournere said the French firm had already been thinking about this before

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