Banks Learn from Remote Working to Improve Customer Experience

Banks are focused on making work-from-home life more secure, but how can these projects be used to improve the customer experience going forward?


How does a bank get closer to an individual from a distance? This is the challenge facing firms during the coronavirus pandemic, but those that figure it out will future-proof their organizations.

At Natixis, a lot of effort has gone into replacing physical interaction with customers with new ways to engage, said Elvie Lahournere, director of digital and innovation for Asia-Pacific at the corporate and investment bank. Lahournere said the French firm had already been thinking about this before

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The IMD Wrap: Will banks spend more on AI than on market data?

As spend on generative AI tools exceeds previous expectations, Max showcases one new tool harnessing AI to help risk and portfolio managers better understand data about their investments—while leaving them always in control of any resulting decisions.

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