Becoming customer centric through outsourcing
FINANCIAL TECHNOLOGY INTERNATIONAL YEARBOOK 2003
Introduction
Today’s broker/dealers operate in an environment where things are measured in terms of return on investment. Therefore, they need to create an infrastructure that can handle rapid change, deliver economies of scale, and optimize service delivery to customers, including the varied needs of multiple customer segments.
This requires increased investment in technology to keep pace with competitive initiatives, as well as an increased focus on becoming customer centric
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