Making BPCM Work

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The cost-cutting and efficiency-enhancing potential of business process and content management (BPCM) makes it an attractive tool, a fact banks' CIOs increasingly recognize. When implemented correctly across an enterprise, BPCM can reduce operating costs by as much as 30 percent. However, despite its undoubted appeal, firms often do not see the hoped-for benefits from BPCM projects. So why do BPCM projects sometimes fail to deliver their true potential?

Firstly, BPCM solutions tend to be

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