No Single View of Single Client Views
If the financial services sector existed in a perfect world where pristine data management was king, firms would undoubtedly maintain a single view of their clients. As it is, deposit-takers operate in a scrambled labyrinth. By failing to homogenize during badly managed pre-crisis mergers and acquisitions, and because subdivisions within firms snubbed each other as their data management platforms evolved, customer data has become increasingly siloed.
The upshot is mildly perilous: if a single
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