Covid Provides RPA a Chance to Shine, but Skeptics Remain

The pandemic has highlighted the need for greater automation, leaving some retail banks to embrace RPA, which could seep into the wholesale capital markets.

Artificial intelligence

San Francisco-based Bank of the West, a regional subsidiary of BNP Paribas, recently found itself facing a significant increase in requests for payment deferments from its customers, as the economic impact of Covid-19 hit the US.

The wave of requests was more than the bank’s current workforce could handle. But rather than go through the process of recruiting and training new personnel, it hired digital workers—a new-ish buzzword for bots—to accelerate the processing of these urgent customer

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected]y.com or view our subscription options here: http://subscriptions.waterstechnology.com/subscribe

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have a WatersTechnology account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: