Covid Provides RPA a Chance to Shine, but Skeptics Remain
The pandemic has highlighted the need for greater automation, leaving some retail banks to embrace RPA, which could seep into the wholesale capital markets.
San Francisco-based Bank of the West, a regional subsidiary of BNP Paribas, recently found itself facing a significant increase in requests for payment deferments from its customers, as the economic impact of Covid-19 hit the US.
The wave of requests was more than the bank’s current workforce could handle. But rather than go through the process of recruiting and training new personnel, it hired digital workers—a new-ish buzzword for bots—to accelerate the processing of these urgent customer
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Trading Tools
Waters Wavelength
Waters Wavelength Podcast: Episode 226 (M&A and people)
On this episode of the Wavelength Podcast, Wei-Shen and Tony talk about the importance of communication when it comes to M&A activity within a company.
Subscribe to Weekly Wrap emails
Most read
- PanAgora’s CIO & head of sustainable investing explain firm’s ESG framework, best practices
- Waters Wrap: Microsoft’s capital markets play (And Algorithmics thoughts)
- If it ain’t broke, broker it: IDBs explore new ways of selling data
- Confidential computing projects could answer industry’s cloud security questions
- Itiviti’s Blueprint for Success—Investing in People and Products