Letter From The Editor

DEPARTMENTS

By David Rivers

Outsourcing Isn’t Dead Yet, It’s Getting Better

OK, we’ve all heard the stories (the management challenges, the costs, the post-outsource hangovers, etc.), but all the doom and gloom hasn’t chilled enthusiasm one bit. Financial services firms are embracing service arrangements now more than ever.

Of course, outsourcing (or insourcing, or ASPs, for that matter) isn’t a panacea. Never has been, never will be. But in the race for short-term fixes and simple solutions to complex

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