We're Only Human

WATERS SOAPBOX

After the attacks on Sept. 11, 2001, a security consultant visited a number of Wall Street investment and financial services firms to find out what their evacuation plans were in case of an emergency. Roughly 80 percent of all firms had instructed their staff to meet at the local PATH station, where trains run to New Jersey.

In hindsight, you can either chuckle at the optimism or shake your head in dismay at the naïveté.

At a business continuity conference earlier this year, CIOs explained that

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