Witad Awards 2018 Write-Ups: Support Professional of the Year (Vendor)—Dawn Patrick, Numerix

Dawn Patrick

As COO for over five years, a pivotal part of her role is to work closely and support Numerix CEO Steve O’Hanlon. But last year in particular saw her overcome significant challenges in areas such as human resources, growth disruption, the acquisition of TFG Financial systems, and ISO compliance. “My job is to evaluate whether we are as nimble as possible—when do we have to put process and policy in place, how does that affect the overall operation, and what is the cost basis for any change we

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